English | 2025 | ISBN: 978-9348107824 | 351 Pages | EPUB | 296 MB
Ultimate Microsoft Dynamics 365 CRM for Enterprises: Unlock the Power of Microsoft Dynamics 365 CRM to Automate Your Business Processes and Drive Digital Transformation
Master Microsoft Dynamics 365 CRM and Power Platform like a Pro.
Microsoft Dynamics 365 CRM is the backbone of modern customer relationship management, driving sales, service, and business efficiency across industries. Mastering it is crucial for professionals aiming to optimize workflows, enhance customer interactions, and leverage automation for competitive advantage.
The book starts with an introduction to Dynamics 365 CRM, providing a solid foundation in key business apps including Sales, Project Operations, and Customer Engagement. You will then learn how to set up environments, manage users, and handle security and data. As you progress, you will explore topics such as the sales cycle, customizations, and integrating with tools like Power Platform, SharePoint, Outlook, and Teams for better collaboration.
By the end, readers will have the expertise to design, customize, and deploy powerful CRM solutions tailored to business needs. With insights into AI Copilot and certification pathways, this book ensures you stay ahead in the CRM landscape—because falling behind in automation and AI-driven CRM solutions is no longer an option.
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