Microsoft System Center 2016 Service Manager Cookbook, 2nd Edition

English | 2017 | ISBN: 978-1786464897 | 672 Pages | PDF, EPUB | 42 MB

Discover over 100 practical recipes to help you master the art of IT service management for your organization
System Center Service Manager (SCSM) is an integrated platform that offers a simplified data center management experience by implementing best practices such as Incident Management, Service Request, and Change control to achieve efficient service delivery across your organization.
This book provides you with real-world, immediately usable recipes that will show you how to configure and administer SCSM 2016. You ll also find out how to solve particular problems and scenarios to take this tool further. You ll work through recipes on the practical implementation of ITSM frameworks and processes, Microsoft System Center 2016 Service Manager administration, how to configure Service Level Agreements (SLAs). We also cover the newly added features to the Service Manager HTML 5 Self-Service Portal, Incident and Problem Management, the design of change and release management as well as implementing and editing security roles.
Toward the end of the book, we ll look at across advanced topics, such as presenting the wealth of information stored within the Service Manager Data Warehouse, standardizing SCSM deployments, and implementing automation.
What you will learn

• See a practical implementation of the ITSM framework and processes based on ITIL
• Know how to personalize Service Manager 2016 administration
• Configure Service Level Agreements
• Deploy and configure the new Service Manager HTML 5 Self-Service Portal
• See how to build the Configuration Management Database
• Make Incident, Problem, and Change Management Design
• Build Service Catalog design and configuration
• Get to know Advanced Personalization of Service Manager
• Automate Service Manager 2016
• Know how to work with the Service Manager Data Warehouse
• Implement Security Roles

This book will be useful to IT professionals including SCSM administrators who want to configure and administer System Center Service Manager 2016 and understand how to solve specific problems and scenarios that arise. It will also be useful to users of Service Manager 2012 who want to learn about the new features and capabilities of the Service Manager 2016 release. It will be ideal if you have Service Manager experience as well as experience with other System Center products.