English | MP4 | AVC 1280×720 | AAC 44KHz 2ch | 1h 58m | 238 MB
In this course you will learn about the standard 6-step troubleshooting methodology, and will explore how to apply this methodology to resolve issues related to hardware such as printers, monitors, and smartphones.
A structured approach to solving computing problems results in cost savings and quicker problem resolution times. In this course, Computer Fundamentals: Hardware and Network Troubleshooting, you will apply troubleshooting steps to a variety of problems. First, you’ll learn about the 6-step troubleshooting methodology. Next, you’ll see how this methodology is applied to solving issues related to power, hardware components, displays, and printers. Finally, you’ll explore how to quickly resolve issues related to mobile devices. When you’re finished with this course, you’ll know how to effectively apply troubleshooting steps to IT issues.
Table of Contents
1 Course Overview
2 Module Introduction
3 Troubleshooting – Identify the Problem
4 Troubleshooting – Establish a Theory of Probable Cause
5 Troubleshooting – Test the Theory
6 Troubleshooting – Establish a Plan of Action
7 Troubleshooting – Verify System Functionality
8 Troubleshooting – Document Findings
9 Module Summary
10 Module Introduction
11 Power Issues
12 Motherboard, CPU, and RAM Issues
13 Demo – Run a Memory Test
14 Storage and RAID Issues
15 Demo – View RAID Controller Status Information
16 Module Summary
17 Module Introduction
18 Display Monitor and Projector Issues
19 Demo – Rollback a Windows Video Driver
20 Printing Issues
21 Demo – Troubleshoot Windows Printing Issues
22 Module Summary
23 Module Introduction
24 Mobile Device Power and Network Issues
25 Mobile Device Performance, Input, and SIM Issues
26 Wired Network Issues
27 Demo – Use Common Commands to Test Network Connectivity
28 Wireless Network Issues
29 Demo – Run a Wireless Network Speed Test
30 Demo – Configure a Hidden Wi-Fi Network SSID
31 Module Summary
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